Patient Services Coordinator & Care Navigator

Balance Health; Hamilton (MT); On-site; USD 42,000 - 52,000; Full time

Job summary

Balance Health, a lower-extremity focused physician practice, is seeking a Patient Services Representative to join the patient care team in Montana. You will perform clinical tasks to support care delivery and handle all front desk duties from check-in to check-out, coordinating referrals and service authorizations.

You will act as a patient advocate and liaison, scheduling appointments, handling inquiries, and ensuring HIPAA compliance while maintaining accurate records and delivering timely

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience.
• 1+ year of medical office experience preferred.
• Associate degree preferred.

Responsibilities

• Complete initial intake and follow-up calls with patients.
• Process prescription refill requests per practice.
• Report patient concerns to licensed clinic personnel.
• Schedule and manage patient appointments using the scheduling system.
• Respond to inquiries from patients and referring physicians with accurate information.
• Act as patient advocate and liaison for Balance Health.
• Serve as non-clinical liaison/concierge/navigator for referred patients.
• Perform clerical duties and meet monthly departmental goals.
• Adhere to HIPAA,ACW, and minimum call volume standards.

Skills

Communication skills

Multitasking

Record keeping

Confidentiality

Education

High school diploma

Associate degree

Tools

Scheduling system

Word processing

Database applications

Job description

Balance Health, a lower-extremity focused physician practice, is seeking a Patient Services Representative to join the patient care team in Montana. You will perform clinical tasks to support care delivery and handle all front desk duties from check-in to check-out, coordinating referrals and service authorizations.

You will act as a patient advocate and liaison, scheduling appointments, handling inquiries, and ensuring HIPAA compliance while maintaining accurate records and delivering timely