Patient Services Call Center Specialist I

Veterans in Healthcare; Lubbock (TX); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Job summary

TTUHSC is seeking a Patient Services Specialist I to support the SOM Admin Call Center in Lubbock. You will handle high-volume patient communications, schedule appointments, verify information, and coordinate care with clinical and administrative teams.

Ideal candidates will have call center experience in a medical setting, a High School diploma, and familiarity with Epic EMR. This on-site role offers comprehensive benefits and opportunities for growth within TTUHSC.

Qualifications

• High School diploma or equivalent.
• Experience in a medical office or call center preferred.
• Familiarity with electronic medical records (Epic).
• Strong data entry and computer navigation skills.

Responsibilities

• Handle high-volume patient calls, emails, and chats professionally.
• Schedule appointments and manage bookings.
• Resolve patient inquiries with accurate information.
• Discuss outstanding balances and payment plans within guidelines.
• Document interactions in the EMR and related systems.
• Collaborate with team and departments to ensure continuity of care.

Skills

Customer service

Multitasking

Data entry

Communication skills

Education

High School diploma or equivalent

Tools

Epic

EMR systems

Job description

TTUHSC is seeking a Patient Services Specialist I to support the SOM Admin Call Center in Lubbock. You will handle high-volume patient communications, schedule appointments, verify information, and coordinate care with clinical and administrative teams.

Ideal candidates will have call center experience in a medical setting, a High School diploma, and familiarity with Epic EMR. This on-site role offers comprehensive benefits and opportunities for growth within TTUHSC.