Hospital Inbound Call Center Agent (Night Shifts)

BJC HealthCare; Missouri; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Benefits Eligible

Shift Differential eligible

Job summary

Barnes-Jewish St. Peters Hospital is seeking a Full-Time Call Center Operator to support our inbound call center in St. Peters, MO. You will handle calls, paging, and basic clerical tasks with accuracy and courtesy.

Shifts rotate to include days, evenings, and overnights with holiday rotation. A commitment to patient service and the ability to train on all shifts are required, and benefits-eligible employment with shift differential is available.

Qualifications

• High School Diploma or GED
• Experience: <2 years
• Preferred: 2-5 years of experience in a call center or healthcare environment

Responsibilities

• Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
• Answers incoming calls according to department guidelines.
• Provides paging service.
• Provides clerical duties, organizes and maintains records.
• Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.

Education

High School Diploma or GED

<2 years experience

2-5 years experience

Job description

Barnes-Jewish St. Peters Hospital is seeking a Full-Time Call Center Operator to support our inbound call center in St. Peters, MO. You will handle calls, paging, and basic clerical tasks with accuracy and courtesy.

Shifts rotate to include days, evenings, and overnights with holiday rotation. A commitment to patient service and the ability to train on all shifts are required, and benefits-eligible employment with shift differential is available.