Patient Services Call Center Specialist

Michigan Institute of Urology; Sterling Heights (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Michigan Institute of Urology is seeking a Call Center Patient Representative to handle patient calls, schedule appointments, and verify insurance information. You will enter and update patient demographics, assist with EMR tasks, and maintain confidentiality under HIPAA guidelines.

Ideal candidates have a high school diploma and experience in a busy medical office, with strong multitasking, communication, and customer service skills.

Qualifications

• High School Diploma or equivalent required.
• Experience in a busy medical office preferred.
• Ability to multitask and handle patient information professionally.

Responsibilities

• Acquire critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
• Answers telephones in a professional manner.
• Schedules appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
• Addresses patient requests and inquires.
• Resolves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.
• Performs other position related duties as assigned.
• Adheres to HIPAA compliance and health/safety policies.

Skills

Multitasking

Customer-oriented

Detail-oriented

Verbal & written communication

EMR knowledge

Microsoft Office proficiency

HIPAA compliance

Education

High School Diploma

Tools

Microsoft Office

Job description

Michigan Institute of Urology is seeking a Call Center Patient Representative to handle patient calls, schedule appointments, and verify insurance information. You will enter and update patient demographics, assist with EMR tasks, and maintain confidentiality under HIPAA guidelines.

Ideal candidates have a high school diploma and experience in a busy medical office, with strong multitasking, communication, and customer service skills.