Patient Referral Concierge

Michigan Institute Of Urology; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Michigan Institute Of Urology seeks a Referral Coordinator to serve as the primary contact for patients and referring physicians, handling calls, scheduling, and verifying benefits. Responsibilities include managing referrals, obtaining authorizations, collecting documents, updating the EMR, mailing packets, and supporting front-office duties in a HIPAA-compliant environment.

The role requires knowledge of medical terminology, exceptional patient service, phone etiquette, clear communication,

Qualifications

• Knowledge of medical terminology.
• Ability to deliver exceptional patient service.
• Proficient with MS Office and EMR systems.
• HIPAA compliance and patient confidentiality.

Responsibilities

• Works on new patient and existing patient referrals.
• Verifies the type of insurance and proper authorization as needed.
• Contacts the referring physician to obtain the referral form.
• Obtains any added documents as needed.
• Records referrals in computer.
• Ensures that new patient charts are complete.
• Updates co-payments in the computer.
• Mails new patient packets.
• Assists with all front office related duties as needed.
• Performs other position related duties as assigned.

Skills

Medical terminology

Exceptional patient service

Phone etiquette

Clear communication

Follow-up

Microsoft Office

EMR systems

HIPAA compliance

Insurance verification

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Michigan Institute Of Urology seeks a Referral Coordinator to serve as the primary contact for patients and referring physicians, handling calls, scheduling, and verifying benefits. Responsibilities include managing referrals, obtaining authorizations, collecting documents, updating the EMR, mailing packets, and supporting front-office duties in a HIPAA-compliant environment.

The role requires knowledge of medical terminology, exceptional patient service, phone etiquette, clear communication,