Operator-Call Center

Valley Community Healthcare; Los Angeles (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Valley Community Healthcare is seeking a front desk coordinator to greet clients, schedule appointments, and provide patient resources in a busy clinic in Los Angeles. You will handle calls, messages, and direct inquiries while navigating the EHR system to support multiple departments.

Qualifications include strong telephone skills, the ability to multitask, and bilingual English/Spanish; prior medical facility experience is a plus.

Qualifications

• Must have good telephone skills.
• Ability to work well with a variety of people.
• Ability to handle multiple tasks.
• Bilingual English/Spanish and experience working in a medical facility beneficial.

Responsibilities

• Greet clients and direct them to appropriate resources.
• Schedule appointments for multiple departments; answer and forward calls.
• Navigate Valley Community Healthcare's EHR system.
• Verify insurance eligibility for patients.
• Make appointments through the EHR patient portal.

Skills

Telephone skills

Multitasking

Bilingual English/Spanish

Tools

EHR system experience

Job description

Responsibilities:Responsible for maintaining operator desk organized, greeting clients, scheduling appointments, providing resources to patients.Specific Duties:Excellent Customer ServiceHIPPA CompliantAnswer, direct calls, take messages and forward to appropriateNavigate effectively through Valley Community Healthcare E H R systemSchedule appointments for several DepartmentsVerify Insurance eligibilityPerform a variety of clerical duties involved in greeting and directing patients, making appointments, and providing information to assist patients in obtaining clinic services.Provide information to patients on such matters as services, charges and routine treatment procedures.Make appointment through our E H R Patient PortalPerform other related duties incidental to the work described herein.*Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.Minimum Qualifications:Must have good telephone skills. Ability to work well with a variety of people. Ability to handle multiple tasks. Bilingual English/Spanish and experience working in a medical facility beneficial.