Call Center Operator (Temporary 6 Months)

Tri-Valley Career Center; Pleasanton (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employer paid health, dental, and vis­

403(B) plan with employer match

Educational reimbursement

12 paid holidays

Paid time off

Employee discounts

Referral bonus program

Job summary

Axis Community Health in Pleasanton, CA is seeking a Call Center Operator to support patient services by transferring calls, verifying insurance eligibility, and coordinating with medical staff to ensure smooth operations.

The ideal candidate will have a High School Diploma, at least one year in medical office duties, excellent telephone etiquette, and strong communication skills in a fast-paced, confidential environment. Experience with Epic and Microsoft Office is a plus.

Qualifications

• High School Diploma or equivalent is required.
• Minimum one (1) year experience with medical office duties is required.
• Appointment scheduling skills is a plus.
• Excellent telephone etiquette is required.
• Proven ability to build relationships with patients and staff and must be service oriented.
• An optimistic personality that sees opportunities, not just problems.
• Proficient in medical terminology.
• Knowledge in OCHIN Epic is a plus.
• Experience with alpha/numerical filing.
• Bilingual fluency in Spanish, Farsi, Hindi, or Mandarin Chinese highly preferred.
• Excellent time management skills to meet goals and objectives.
• Process and deadline driven.
• Ability to multi‑task effectively.
• Able to conduct yourself and answer patient inquiries in a courteous and professional manner.
• Strong analytical, employee relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Proactive, self‑motivated and able to work independently in a fast‑paced environment as well as on a team with the ability to exercise sound independent judgment.
• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to establish and maintain positive and professional working relationships.
• Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.
• Must be able to be at work regularly and on time.
• Must be a dynamic self‑starter with demonstrated ability to work independently or in a group setting.
• A can‑do attitude with attention to detail.
• Ability to type a minimum of 35 WPM with minimal errors.
• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.
• Must be able to use office equipment (i.e. copier, fax, etc.).

Responsibilities

• Transfer and redirect phone calls to appropriate staff and departments.
• Check patient insurance eligibility.
• Have complete knowledge and understanding of clinic operations and procedures.
• Collaborate with medical records, nurse and clinical staff to efficiently handle patient services.
• Provide outstanding customer service to clients and to ensure a positive image for Axis Community Health.
• Participate in staff meetings, and attend other meetings and training events as assigned.
• May be required to perform other related duties, responsibilities, and special projects as assigned.

Skills

Telephone etiquette

Patient relations

Multitasking

Time management

Medical terminology

Excellent writing

Interpersonal skills

Independent work

Confidentiality

Organizational skills

Typing 35 WPM

Microsoft Office

Epic knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Epic (OCHIN)

Job description

Company Description

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well‑being of all members of the community.

(TEMPORARY 6 MONTHS)

Company Description

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well‑being of all members of the community.

Our mission is rooted in delivering high‑quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage.

Job Summary

The main responsibilities of a Call Center Operator include transferring and redirecting phone calls, checking patient insurance eligibility, and collaborating with medical staff to ensure efficient patient services. It is crucial to have complete knowledge of clinic operations and procedures and to provide outstanding customer service to maintain a positive image for Axis Community Health.

Qualifications

• High School Diploma or equivalent is required.
• Minimum one (1) year experience with medical office duties is required.
• Appointment scheduling skills is a plus.
• Excellent telephone etiquette.
• Proven ability to build relationships with patients and staff and must be service oriented.
• An optimistic personality that sees opportunities, not just problems.
• Proficient in medical terminology.
• Knowledge in OCHIN Epic is a plus.
• Experience with alpha/numerical filing.
• Bilingual fluency in Spanish, Farsi, Hindi, or Mandarin Chinese highly preferred.
• Excellent time management skills to meet goals and objectives.
• Process and deadline driven.
• Ability to multi‑task effectively.
• Able to conduct yourself and answer patient inquiries in a courteous and professional manner.
• Strong analytical, employee relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Proactive, self‑motivated and able to work independently in a fast‑paced environment as well as on a team with the ability to exercise sound independent judgment.
• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to establish and maintain positive and professional working relationships.
• Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.
• Must be able to be at work regularly and on time.
• Must be a dynamic self‑starter with demonstrated ability to work independently or in a group setting.
• A can‑do attitude with attention to detail.
• Ability to type a minimum of 35 WPM with minimal errors.
• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.
• Must be able to use office equipment (i.e. copier, fax, etc.).

Essential Duties/Responsibilities

• Transfer and redirect phone calls to appropriate staff and departments.
• Check patient insurance eligibility.
• Have complete knowledge and understanding of clinic operations and procedures.
• Collaborate with medical records, nurse and clinical staff to efficiently handle patient services.
• Provide outstanding customer service to clients and to ensure a positive image for Axis Community Health.
• Participate in staff meetings, and attend other meetings and training events as assigned.
• May be required to perform other related duties, responsibilities, and special projects as assigned.

Additional Information

This is a temporary position with an expected duration of six (6) months. Employment is expected to conclude at the end of the assignment unless extended based on organizational needs or by mutual agreement. However, this position is at‑will, and the duration of employment may be modified or ended at any time, with or without notice, in accordance with applicable law.

Benefits

• Employer paid health, dental, and vision benefits to the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.
• Colleague Referral Bonus Program.

Connect With Axis

Company Page: https://www.axishealth.org
Facebook: https://www.facebook.com/axiscommunityhealth
LinkedIn: https://www.linkedin.com/company/axis-community-health
Annual Gratitude Report: https://issuu.com/axiscommunityhealth/docs/gratitudereport2024

Physical, Cognitive, And Environmental Working Conditions

Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.

Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required.

Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods.

Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood.

Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues.

Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises.

Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.

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