Outpatient Registration & Scheduling Coordinator

UF Health; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

UF Health in Jacksonville, FL is seeking a patient registration specialist to schedule appointments, gather demographics and financial information, and complete admission/registration processes. The role includes collecting signatures for billing, resolving billing issues, and handling end-of-day disposition while serving as a liaison among patients, nurses, physicians, and staff.

Preferred candidates have 2+ years in a clinical or healthcare setting, strong English communication, and experience

Qualifications

• Knowledge of insurance plans, coverage, and guidelines.
• Ability to obtain insurance authorizations and pre-certifications.
• Strong decision-making and initiative.
• Attention to detail and accuracy.
• Excellent verbal and written communication skills in English.
• Basic mathematical skills necessary to perform cashiering functions.
• Proficiency in data entry and maintaining accurate records.
• Ability to prioritize responsibilities and effectively organize workflow.
• Ability to manage stressful situations professionally with strong customer service focus.
• Strong interpersonal and conflict-resolution skills.

Responsibilities

• Schedule patient appointments and interviews to obtain demographics and financial information.
• Complete admission/registration and collect signatures for billing and insurance.
• Resolve outstanding billing issues and perform end-of-day disposition.
• Greet patients and act as liaison between patients, nurses, physicians, and staff.
• Process referral requests and obtain referral/authorization numbers when needed.

Skills

Insurance knowledge

Insurance authorizations

Attention to detail

English communication

Data entry

Record keeping

Prioritization

Customer service

Conflict resolution

Cashiering

Education

High School Diploma or GED

Job description

UF Health in Jacksonville, FL is seeking a patient registration specialist to schedule appointments, gather demographics and financial information, and complete admission/registration processes. The role includes collecting signatures for billing, resolving billing issues, and handling end-of-day disposition while serving as a liaison among patients, nurses, physicians, and staff.

Preferred candidates have 2+ years in a clinical or healthcare setting, strong English communication, and experience