Patient Services Call Center Specialist

DHR Health; Edinburg (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

DHR Health in Edinburg, TX is hiring a Call Center Representative to support the Division of Patient Administration. You will answer and route calls, schedule patient appointments, and document messages in the EMR to ensure timely, courteous patient care.

The role requires excellent customer service, strong communication skills, and proficiency with Microsoft Office. Prior receptionist or patient administration experience in a medical office is preferred; travel may be required occasionally.

Qualifications

• Minimum of one year receptionist or Patient Administration experience preferred.
• Previous experience in a high traffic medical office setting is preferred.
• Excellent customer service and interpersonal skills.
• Computer skills required with knowledge of Microsoft Office suite.
• Good written and verbal communication skills required.

Responsibilities

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.
• Routing calls as the operator to the proper department after using the scripted greeting as prescribed by Administration.
• Scheduling, canceling, and rescheduling patient appointments.
• Scheduling the correct mix of patients for the schedule as required for each practitioner.
• Confirming patient’s upcoming appointments.
• Calling and tracking missed appointments, no show and cancelled appointments.
• Answering telephone lines with the proper scripting provided, and accurately documenting messages within the EMR system.
• Forwarding telephone calls appropriately and following up on return calls.
• Escalating phone calls to the next level of management when it is noted that patients, MD office staff or others have called previously and not been helped.
• Working the fax router or taking calls in order to manage incoming referrals for referring MD offices in a timely manner.
• Working the reception desk, greeting and communicating with patients and providers, as needed.
• Checking-in patients and properly documenting registrations, as needed.
• Insurance verification and verification of patient demographics, as needed.
• Authorizing procedures or surgeries, as needed.
• Filing or retrieving medical records and delivering to appropriate providers or departments as needed.
• Filing or scanning patient and administrative files, as needed.
• Copying, and faxing duties.
• Collecting co-pays and cash from patients, getting authorization on credit cards, as needed.
• Entering charges, payments, and balancing the day in the computer, as needed.
• Extensive travel required on occasion.
• Other duties as assigned

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Tools

Microsoft Office Suite

Job description

DHR Health in Edinburg, TX is hiring a Call Center Representative to support the Division of Patient Administration. You will answer and route calls, schedule patient appointments, and document messages in the EMR to ensure timely, courteous patient care.

The role requires excellent customer service, strong communication skills, and proficiency with Microsoft Office. Prior receptionist or patient administration experience in a medical office is preferred; travel may be required occasionally.