Patient Access & Scheduling Specialist (Call Center)

DHR Health; Edinburg (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

DHR Health in Edinburg, TX is seeking a Call Center Representative (Full Time, Days) to provide high-quality administrative support in the Oncology Shared division. The role emphasizes prompt telephone handling, scheduling, and courteous communication to ensure efficient patient flow and care.

The position requires prior receptionist or patient administration experience, strong customer service skills, and proficient computer use including Microsoft Office; familiarity with EMR systems is a plus

Qualifications

• Minimum of one year receptionist or Patient Administration experience preferred.
• Previous experience in a high traffic medical office setting is preferred.
• Excellent customer service and interpersonal skills.
• Computer skills required with knowledge of Microsoft Office suite.
• Good written and verbal communication skills required.

Responsibilities

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.
• Routing calls as the operator to the proper department after using the scripted greeting as prescribed by Administration.
• Scheduling, canceling, and rescheduling patient appointments.
• Scheduling the correct mix of patients for the schedule as required for each practitioner.
• Confirming patient’s upcoming appointments.
• Calling and tracking missed appointments, no show and cancelled appointments.
• Answering telephone lines with the proper scripting provided, and accurately documenting messages within the EMR system.
• Forwarding telephone calls appropriately and following up on return calls.

Skills

Customer service

Interpersonal skills

Microsoft Office

Written and verbal communication

Tools

EMR system

Job description

DHR Health in Edinburg, TX is seeking a Call Center Representative (Full Time, Days) to provide high-quality administrative support in the Oncology Shared division. The role emphasizes prompt telephone handling, scheduling, and courteous communication to ensure efficient patient flow and care.

The position requires prior receptionist or patient administration experience, strong customer service skills, and proficient computer use including Microsoft Office; familiarity with EMR systems is a plus