Clinic Office Specialist: Patient Services & Admin

DHR Health; Edinburg (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

DHR Health in Edinburg, TX seeks a Clinic Office Specialist to provide clinical/administrative support ensuring high-quality patient care. You will handle reception, appointment scheduling, insurance verification, and EMR-related tasks in a busy physician practice environment.

Ideal candidates have at least two years in a medical office receptionist role, strong customer service, and proficiency with Microsoft Office; bilingual English/Spanish is preferred. Travel may be required.

Qualifications

• High School/GED preferred.
• Excellent customer service and interpersonal skills.
• Computer skills with focus on Microsoft Office, especially Excel.
• Good written and verbal communication skills.
• Bilingual – English/Spanish preferred.
• Travel, valid driver’s license and vehicle insurance required.

Responsibilities

• Promote the facility's mission, vision and values.
• Greet, register, and communicate with patients and providers at the reception desk.
• Schedule, cancel, and reschedule patient appointments.
• Remind patients of upcoming appointments and track no-shows.
• Answer multiple phones and document messages in EMR.
• Forward calls and follow up on returns.
• Check-in patients and document registrations.
• Verify insurance and patient demographics.
• Authorize procedures or surgeries as needed.
• File or retrieve medical records for providers.

Skills

Customer service

Interpersonal skills

Microsoft Office

Excel

Written & Verbal communication

Bilingual – English/Spanish

Education

High School/GED preferred

Tools

Practice management software

EMR software

Job description

DHR Health in Edinburg, TX seeks a Clinic Office Specialist to provide clinical/administrative support ensuring high-quality patient care. You will handle reception, appointment scheduling, insurance verification, and EMR-related tasks in a busy physician practice environment.

Ideal candidates have at least two years in a medical office receptionist role, strong customer service, and proficiency with Microsoft Office; bilingual English/Spanish is preferred. Travel may be required.