Patient Concierge & Front Desk Support

DHR Health; Edinburg (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

DHR Health in Edinburg, TX is seeking a Patient Relations-oriented team member to provide exceptional customer service to patients, families and visitors. You will greet, escort, and assist individuals throughout the facility, deliver items to patients, and transport as needed.

The role emphasizes strong communication, cultural sensitivity, and ability to work in a fast-paced environment with frequent interruptions. It is an entry-level, on-site position within the Patient Relations department.

Qualifications

• High School Diploma or GED required.
• Strong written and verbal communication skills.
• Ability to read, write and speak English.
• Ability to communicate clearly with nursing, administration and physicians.

Responsibilities

• Promote excellent customer service to all patients, families and visitors.
• Greet and escort patients, family members and visitors throughout the facility.
• Deliver flowers and newspapers daily to all patients.
• Transport patients when needed.
• Direct customer complaints to Guest Relations Director promptly.

Skills

Customer service

Communication

Bilingual sensitivity

English proficiency

Education

High School Diploma/GED

Job description

DHR Health in Edinburg, TX is seeking a Patient Relations-oriented team member to provide exceptional customer service to patients, families and visitors. You will greet, escort, and assist individuals throughout the facility, deliver items to patients, and transport as needed.

The role emphasizes strong communication, cultural sensitivity, and ability to work in a fast-paced environment with frequent interruptions. It is an entry-level, on-site position within the Patient Relations department.