Patient Services Call Center Manager

Paycom; Austin (TX); On-site; USD 42,000 - 75,000; Full time

Job summary

Paycom in Austin, TX is seeking a Service Center Manager to oversee centralized appointment scheduling, registration, and operator operations. You will lead scheduling, staffing, and training to maximize call efficiency and patient access.

The role requires five years of customer service experience with supervisory responsibility, and preferred familiarity with Athena EMR in a medical setting. This on-site position reports to the Director of Patient Services and emphasizes confidentiality and

Qualifications

• Bachelor’s degree preferable.
• Minimum five years in customer service roles.
• Two years supervisory experience in a call center.
• Medical experience preferred.
• Athena EMR knowledge preferred.

Responsibilities

• Schedule physician schedules and manage the appointment call flow.
• Hire, train, and evaluate staff; monitor call load and capacity.
• Oversee the Registration team and ensure insurance verification quality.
• Ensure staffing levels to meet call volume and department metrics.
• Maintain confidentiality and provide excellent patient interactions.
• Troubleshoot software issues and coordinate with managers.

Skills

Customer service leadership

Staff supervision

Communication skills

Problem solving

Education

Bachelor’s degree preferable

Tools

Athena EMR

Job description

Paycom in Austin, TX is seeking a Service Center Manager to oversee centralized appointment scheduling, registration, and operator operations. You will lead scheduling, staffing, and training to maximize call efficiency and patient access.

The role requires five years of customer service experience with supervisory responsibility, and preferred familiarity with Athena EMR in a medical setting. This on-site position reports to the Director of Patient Services and emphasizes confidentiality and