Patient Services Call Center Associate

AdventHealth; Florida; On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Maitland, FL is seeking a patient access coordinator to build relationships with patients and co-workers via phone or Microsoft Teams, while meeting performance metrics.

You will schedule appointments, verify demographics and insurance, and use EHR systems, ensuring compliance with laws and internal policies. This full-time daytime role offers benefits from day one and opportunities for growth.

Qualifications

• Proficient with computer programs and health records systems.
• Excellent communication with patients and staff.
• Strong organizational and multitasking abilities.

Responsibilities

• Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams.
• Meets daily, weekly, and monthly qualitative and quantitative performance metrics.
• Trains effectively in multiple and complex scheduling processes.
• Accurately schedules patients for medical office visit appointments and hospital procedures.
• Transfers callers to appropriate departments or locations when necessary.
• Registers new patients by inputting demographic and insurance information.
• Works with online scheduling systems and electronic health records.
• Follows federal, state laws, and company guidelines to ensure compliance with patient records.
• Verifies patient data and insurance to ensure it is updated for accurate billing.
• Handles patient concerns or refers them to administration appropriately.
• Fills patient cancellation slots efficiently to keep schedules booked for practitioners.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Data privacy

Independent work

Team collaboration

Communication

Education

High School diploma

Tools

PowerPoint

Excel

Word

Job description

AdventHealth in Maitland, FL is seeking a patient access coordinator to build relationships with patients and co-workers via phone or Microsoft Teams, while meeting performance metrics.

You will schedule appointments, verify demographics and insurance, and use EHR systems, ensuring compliance with laws and internal policies. This full-time daytime role offers benefits from day one and opportunities for growth.