Contact Center Representative 1

adventhealth; Orlando (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave (4 weeks+)

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth is seeking a detail-oriented scheduling specialist to support physicians and patients from Maitland, Florida. You will schedule visits and procedures, verify patient information, and assist callers using Microsoft Teams and health records systems.

The role emphasizes accuracy, confidentiality, and the ability to multitask within a busy clinic environment. Prior experience with scheduling and EHR is preferred, with full-time day shifts available.

Qualifications

• High School Diploma or equivalent.
• Strong communication and interpersonal abilities.
• Ability to follow policies and maintain patient data confidentiality.
• Experience with scheduling and health records systems preferred.

Responsibilities

• Schedule patient visits and procedures accurately for physicians.
• Assist patients and callers via telephone or Teams collaboration.
• Verify demographics and insurance for billing accuracy.
• Maintain patient records in accordance with regulations.
• Support multiple scheduling processes and ensure data integrity.

Skills

Interpersonal skills

Organizational skills

Multitasking

Verbal communication

EHR knowledge

Education

High School Diploma

Tools

Microsoft Teams

Excel

PowerPoint

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 2600 WESTHALL LN

City: MAITLAND

State: Florida

Postal Code: 32751

Job Description

Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Trains effectively in multiple and complex scheduling processes. Accurately schedules patients for medical office visit appointments and hospital procedures. Transfers callers to appropriate departments or locations when necessary. Registers new patients by inputting demographic and insurance information. Works with online scheduling systems and electronic health records. Follows federal, state laws, and company guidelines to ensure compliance with patient records. Verifies patient data and insurance to ensure it is updated for accurate billing. Handles patient concerns or refers them to administration appropriately. Fills patient cancellation slots efficiently to keep schedules booked for practitioners. Other duties as assigned.

Knowledge, Skills, and Abilities

• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required]
• Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. [Required]
• Excellent verbal and written communication skills. [Required]
• Knowledge of EHR. [Preferred]
• Any combination of education, training, or experience that provides the knowledge, skills, and abilities required to successfully accomplish the assigned duties and responsibilities of the position. [Preferred]
• Must have knowledge of TJC requirements and local, state, and federal regulations. [Required]
• Call Center/Practice Telephonic Experience for In and Outbound calls. [Required]

Education

• High School Grad or Equiv [Required]

Field of Study

• N/A

Work Experience

• 1+ experience as a lead role in a medical setting or other health care related role. [Preferred]
• 1+ experience as a ma-c or licensed nurse. [Preferred]
• Experience in various clinical areas inpatient or outpatient practices [Preferred]

Additional Information

• N/A

Licenses and Certifications

• N/A

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.87 - $25.38

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.