Patient Services & Billing Specialist

Advocate Health; Geneva Township (IL); On-site; USD 22,000 - 33,000; Full time

Job summary

A Patient Service Representative at Advocate Health, located at 2500 W. Fabyan Pkwy, Batavia, IL, supports providers, assists patients, and ensures a smooth, compassionate experience in a high-volume ambulatory setting.

The role emphasizes front-desk patient interactions, accurate billing, and up-to-date medical records, with typical hours including a Saturday rotation and a strong team focus.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provide efficient, high-quality service to patients arriving for appointments or requesting information.
• Billing Services: Enter billing information at the time of service and follow up on missing data.
• Medical Records Services: Maintain accurate and timely medical records in the practice system.

Skills

Customer service

Phone etiquette

Scheduling

Billing terminology

Education

High school diploma

Tools

Billing software

EMR system

Job description

A Patient Service Representative at Advocate Health, located at 2500 W. Fabyan Pkwy, Batavia, IL, supports providers, assists patients, and ensures a smooth, compassionate experience in a high-volume ambulatory setting.

The role emphasizes front-desk patient interactions, accurate billing, and up-to-date medical records, with typical hours including a Saturday rotation and a strong team focus.