Patient Services & Billing Specialist

Horizon Eye Care; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Horizon Eye Care in Charlotte, NC is seeking a dedicated front desk receptionist to greet patients, collect demographic and insurance information, and ensure smooth check-in/check-out processes.

You will enter data into the practice management system, verify eligibility, schedule appointments, and assist with authorizations. The role requires strong customer service, communication skills, and the ability to multi-task in a fast-paced ophthalmology setting.

Qualifications

• Two (2) years of customer service experience, preferably in a medical/ophthalmic environment.
• Basic database skills, preferably in an electronic medical system.
• Knowledge of insurance company processes and ability to read an Explanation of Benefits form.
• Ability to work independently.
• Ability to clearly communicate, both in writing and verbally.
• Excellent interpersonal skills with a variety of personality types.
• Ability to multi-task.
• Ability to problem solve.
• Organizational skills.

Responsibilities

• Greets patients and ensures a complete and accurate check-in and check-out process.
• Obtains all data elements necessary to process patients' claims for insurance benefits and for billing co-payments, deductibles and non-covered services.
• Correctly enters all required data elements into the physician practice management system.
• Answers patient and family member questions as needed.
• Pulls routine eye plans and obtains authorizations (VSP, EyeMed, Community Eye Care).
• Verifies eligibility in NextGen and all payer sites as necessary. Files charges in NextGen and routine vision system (VSP).
• Accurately calculates patient charges and collects required co-payments for services rendered.
• Prepares charts by performing pre-registration review; prepare charts for physicians traveling to occasional locations; prepare premature baby charts.
• Floats between Check-In and Check-Out to ensure coverage matches patient volume.
• Provides support to technical staff and physicians as required to ensure timely flow of patients.
• If bilingual responsibilities, monitors Spanish NotifyMD messages, handles Spanish calls and voicemails, and translates correspondence as needed.
• Schedules patient appointments including triage and web appointments.
• Uses multiple practice management systems to extract information.
• Prints physician schedules for clinical teams.
• Faxes referrals to the referral department and distributes faxes.
• Answers telephone in a timely, customer-friendly manner.

Skills

Customer service

Data entry

Insurance knowledge

Communication

Education

High School Diploma / GED

Job description

Horizon Eye Care in Charlotte, NC is seeking a dedicated front desk receptionist to greet patients, collect demographic and insurance information, and ensure smooth check-in/check-out processes.

You will enter data into the practice management system, verify eligibility, schedule appointments, and assist with authorizations. The role requires strong customer service, communication skills, and the ability to multi-task in a fast-paced ophthalmology setting.