Patient Services & Billing Liaison

Bridgeview Eye Partners; Akron (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

PTO

Benefits package (health/dental/vision

401k

Certification program

Job summary

Bridgeview Eye Partners is seeking a Patient Services Representative to facilitate communication between patients, doctors, and administrative staff in a busy ophthalmology practice. Responsibilities include greeting patients, scheduling appointments, handling billing inquiries, and maintaining patient charts and insurance information.

The role involves front-desk duties, checking in/out patients, processing payments, and ensuring accurate data entry into the EHR system throughout the day.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, assist in patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies and available services.
• Prepare patient chart prior to appointment and complete upon patient arrival.
• Verify chart documentation and insurance information, post payments, file clean claims, authorize insurance and billing, schedule referrals, and enter data into EHR.
• Perform end of day tasks, balance cash drawer, process deposits, evaluate reports, submit essential reports.
• Monitor patient flow, communicate delays, maintain a safe and clean office environment.
• Perform other duties as determined by the office manager and doctor(s).

Skills

Customer service

Phone handling

Scheduling

Insurance verification

Billing inquiries

Data entry

EHR data entry

Tools

EHR system

Job description

Bridgeview Eye Partners is seeking a Patient Services Representative to facilitate communication between patients, doctors, and administrative staff in a busy ophthalmology practice. Responsibilities include greeting patients, scheduling appointments, handling billing inquiries, and maintaining patient charts and insurance information.

The role involves front-desk duties, checking in/out patients, processing payments, and ensuring accurate data entry into the EHR system throughout the day.