Patient Services & Billing Coordinator II

Baptist; Southaven (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist is seeking a Coordinator-Customer Service to be the first contact for patients and visitors in our physician practice. You will handle administrative tasks, appointment scheduling, and financial counseling to support a smooth clinic experience.

You will verify insurance, collect co-pays, and coordinate with carriers, while maintaining professionalism and strong communication with patients and staff to ensure accurate records and efficient workflow.

Qualifications

• Associates degree or medical trade completion required.
• 1 year of experience in a physician practice or clinic preferred.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workers' compensation protocols for accurate billing.
• Promotes customer satisfaction with a professional demeanor in verbal and nonverbal communication.
• Answers phones and directs messages to maintain workflow and confidentiality.
• Performs accurate charge entry and ensures compliant billing information.
• Contacts patients to collect payments or arrange financial plans for scheduled exams.
• Schedules appointments and collects demographic and insurance information.
• Coordinates data entry of demographic and medical information into the practice management system.
• Keeps files and records organized to support workflow and confidentiality.
• Assists patients with financial counseling and input of necessary data.

Skills

Customer service

Communication

Insurance verification

Billing knowledge

Education

Associate's degree

Tools

Practice management system

Job description

Baptist is seeking a Coordinator-Customer Service to be the first contact for patients and visitors in our physician practice. You will handle administrative tasks, appointment scheduling, and financial counseling to support a smooth clinic experience.

You will verify insurance, collect co-pays, and coordinate with carriers, while maintaining professionalism and strong communication with patients and staff to ensure accurate records and efficient workflow.