Healthcare Office Coordinator - Patient Services & Billing

Baptist; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist in Jackson, MS is seeking a Coordinator-Customer Service to be the first point of contact for patients and visitors in a busy clinic. The role blends administrative tasks with patient-focused service, including verifying insurance, scheduling appointments, and collecting co-pays as needed.

The ideal candidate has knowledge of medical terminology, experience in a physician practice, and strong communication skills.

Qualifications

• One year of experience in a physician practice or clinic.
• Current knowledge of medical terminology.
• Knowledge in insurance verification and charge entry as provided through experience in a physician practice.
• Excellent customer relations skills.
• Basic knowledge of Windows applications.
• Current knowledge of medical terminology.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman\'s compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Perform accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Skills

Customer service

Medical terminology

Insurance verification

Charge entry

Communication skills

Organizational skills

Education

Associates Degree

Tools

Windows applications

Job description

Baptist in Jackson, MS is seeking a Coordinator-Customer Service to be the first point of contact for patients and visitors in a busy clinic. The role blends administrative tasks with patient-focused service, including verifying insurance, scheduling appointments, and collecting co-pays as needed.

The ideal candidate has knowledge of medical terminology, experience in a physician practice, and strong communication skills.