Patient Services Coordinator II — Clinic Operations

Baptist Memorial Health Care; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care is seeking a Coordinator-Customer Service to be the first point of contact for patients and visitors in our clinic. The role involves coordinating office activities, administrative tasks and financial counseling as needed, including verifying insurance and collecting co-pays.

You will schedule appointments, handle billing data in the practice management system, maintain confidentiality, and communicate with carriers to support reimbursement.

Qualifications

• One year of experience in a physician practice or clinic.
• Current knowledge of medical terminology.
• Knowledge in insurance verification and charge entry as provided through experience in a physician practice.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Perform accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Skills

Customer service

Medical terminology

Windows applications

Insurance knowledge

Education

Associates Degree

Collegiate or medical trade completion

Job description

Baptist Memorial Health Care is seeking a Coordinator-Customer Service to be the first point of contact for patients and visitors in our clinic. The role involves coordinating office activities, administrative tasks and financial counseling as needed, including verifying insurance and collecting co-pays.

You will schedule appointments, handle billing data in the practice management system, maintain confidentiality, and communicate with carriers to support reimbursement.