Patient Care Coordinator

Peachtree Spine and Sports Physicians; Decatur (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance options

Paid time off (PTO) and holidays

Professional development opportunities

Collaborative team environment

Growth opportunities

Job summary

Peachtree Spine and Sports Physicians in Decatur, GA is seeking a patient care coordinator to join our fast-paced spine and sports medicine practice. You will greet patients, check them in, coordinate appointments, and verify insurance while ensuring accurate data entry and secure handling of information.

The role requires strong communication, organization, and a customer-service mindset, with cross-training across front office, clinical support, and call center tasks.

Qualifications

• Prior experience in a medical office or patient-facing healthcare role preferred.
• Strong communication, organization, and customer service skills.
• Ability to multitask and remain composed in a high-volume environment.

Responsibilities

• Check in patients with professionalism, efficiency, and warmth.
• Manage scheduling, registration, and appointment coordination.
• Collect, verify, and update patient demographic and insurance information.
• Support smooth patient flow between clinical and administrative teams.
• Assist with patient intake, documentation preparation, and rooming support as needed.
• Communicate clearly with providers and staff to ensure seamless daily operations.
• Respond to patient inquiries in person and over the phone with excellent service.
• Maintain strict confidentiality and HIPAA standards.

Skills

Communication

Organization

Customer service

Multitasking

Teamwork

HIPAA compliance

Cross-training

Epic EHR

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Peachtree Spine and Sports Physicians is seeking a highly motivated, adaptable, and patient-focused Patient Care Coordinator to join our Decatur team. This role is central to delivering an exceptional patient experience while ensuring efficient daily clinic operations in a fast-paced specialty practice.

We are looking for a team member who is professional, proactive, and comfortable working across multiple areas of the practice. Flexibility, accountability, and a strong willingness to cross-train are essential for success in this role.

Key Responsibilities

• Welcome and check in patients with professionalism, efficiency, and warmth
• Manage scheduling, registration, and appointment coordination
• Collect, verify, and update patient demographic and insurance information
• Support smooth patient flow between clinical and administrative teams
• Assist with patient intake, documentation preparation, and rooming support as needed
• Communicate clearly with providers and staff to ensure seamless daily operations
• Respond to patient inquiries in person and over the phone with excellent service
• Maintain strict confidentiality and compliance with all practice policies and HIPAA standards

Cross-Training & Flexibility Expectations

This position is designed for an individual who is energized by variety and teamwork. The ideal candidate will be expected to:

• Cross-train and provide support across front office, clinical support, and call center departments
• Adapt quickly and effectively to changing priorities in a dynamic healthcare environment
• Provide coverage support during high-volume periods, staff absences, or operational demands

Qualifications

• Prior experience in a medical office or patient-facing healthcare role preferred
• Strong communication, organization, and customer service skills
• Ability to multitask and remain composed in a high-volume environment
• Team-oriented mindset with a strong willingness to learn and cross-train
• Familiarity with medical terminology and insurance processes preferred
• Experience with EHR systems (Epic)strongly preferred
• High school diploma or equivalent required; additional education a plus

Compensation & Benefits

• Competitive compensation based on experience
• Health insurance options (medical, dental, and vision coverage)
• Paid time off (PTO) and holiday pay
• Supportive and collaborative team environment
• Opportunity for ongoing cross-training and professional development
• Exposure to multiple aspects of specialty spine and sports medicine operations
• Long-term growth opportunities within the practice

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