Patient Services Associate – Shared Clinics

Jobtailor; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Dublin, OH seeks a patient support associate to coordinate front desk activities, greet patients and visitors, and maintain medical records. The role supports scheduling, payments, and day-to-day operations with strong emphasis on customer service.

The ideal candidate will have a High School diploma, 1 year of customer service experience, and excellent communication and interpersonal skills to handle sensitive situations with discretion.

Qualifications

• Minimum 1 year of customer service experience.
• Strong problem-solving skills and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Ability to handle sensitive and confidential situations with exceptional customer service.

Responsibilities

• Coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors.
• Maintain patient records via EMR or paper charts.
• Assist with patient scheduling and office functions.
• Handle patient payments as applicable.
• Assist management in leading day-to-day operations.
• Register and check in patients, greet patients and visitors.
• Update patient demographics and insurance in the system.
• Interact with patients and staff inquiries.
• Perform check-out processes including co-pay collections.
• Monitor patient wait times and notify relevant staff of delays.
• Record patient information or program data as needed.
• Schedule appointments when directed.

Skills

Customer service

Multitasking

Problem solving

Verbal & written communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Responsibilities

• Coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors
• Maintain patient medical records via EMR or paper charts
• Assist with patient scheduling
• Perform office functions
• Handle patient payments as applicable
• Assist management in leading the day-to-day operations
• Register and check in patients, greeting patients and visitors
• Update patient demographics and insurance coverage in computer system
• Interact with patients and staff inquiries
• Perform check‑out processes inclusive but limited to co-pay collections
• Monitor length of patient’s wait and notify appropriate party of excessive wait times
• Track and record patient information or program data when applicable
• Schedule appointments when directed

Requirements

• High School diploma or equivalent
• One year of customer service experience
• Skill in problem solving, and ability to manage multiple priorities
• Ability to convey information both in writing and verbally
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.