Patient Services Specialist I – Multi-Specialty Clinic

Baylor Scott & White Health; Austin (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or similar setting. You will assist patients with check-in/check-out, scheduling, insurance verification, and phone inquiries to maintain high-quality, patient-centered care.

Key tasks include patient registration, accurate data entry, processing payments, supporting medical records, and directing patients to the right waiting areas.

Qualifications

• Education: H.S. Diploma/GED Equivalent.
• Experience: Less than 1 year of experience.

Responsibilities

• Assist patients with check-in/check-out, scheduling and phone inquiries.
• Verify insurance and collect/enter demographics; direct patients to waiting areas.
• Accept payments, post charges, and generate daily payment reports.
• Provide information to patients and approved entities; discuss financial arrangements if needed.
• Handle medical records duties as requested.

Skills

Active listening

Communication

Data entry

Phone etiquette

EMR EPIC

Education

High School Diploma / GED

Tools

EPIC EMR

Job description

Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Essential Functions Of The Role

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information, verifying patient demographics, entering changes into the computer system, and directing patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls, assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Key Success Factors

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Comfortable working in a fast-paced, constantly changing and stressful environment.
• Previous experience in a healthcare, medical office, specialty clinic, or hospital setting preferred.
• Experience scheduling appointments, coordinating referrals, and supporting patient care workflows.
• Knowledge of insurance requirements, authorizations, and referral processes preferred.
• Experience managing high-volume phone calls and patient communications.
• Experience using an electronic medical record (EMR) system; EPIC experience preferred.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• Education: H.S. Diploma/GED Equivalent
• Experience: Less than 1 Year of Experience