Patient Services Associate - Part-Time, Evening Shift

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Part time

Job summary

Penn Medicine is seeking a Patient Services Associate for the ED Registration Access area in Philadelphia. This part-time 2nd shift position (0.02 FTE) involves patient arrival/departure, scheduling, and front-end operations within the EMR environment.

You will handle patient inquiries, collect copays, verify demographics, and ensure accurate data entry and timely check-out procedures. The role emphasizes patient-centered service, communication with departments, and adherence to regulatory

Qualifications

• H.S. Diploma/GED required.
• 2+ years medical office experience, or 4 years of customer service experience.
• Associate degree preferred.

Responsibilities

• Assists in arrival and departure activities of patients in the practice.
• Manages patient calls and inquiries and coordinates appointments.
• Updates patient insurance/billing information and performs front-end processing.
• Maintains knowledge of insurance requirements and copayment/referral rules.

Skills

Customer service

Communication

EMR

Scheduling

Cash handling

Education

High School Diploma or GED

Associate degree preferred

Tools

EMR systems

Job description

Penn Medicine is seeking a Patient Services Associate for the ED Registration Access area in Philadelphia. This part-time 2nd shift position (0.02 FTE) involves patient arrival/departure, scheduling, and front-end operations within the EMR environment.

You will handle patient inquiries, collect copays, verify demographics, and ensure accurate data entry and timely check-out procedures. The role emphasizes patient-centered service, communication with departments, and adherence to regulatory