Patient Access Specialist, Evenings & Scheduling

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); In loco; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive benefits

Career growth opportunities

Tuition assistance

Descrizione del lavoro

Penn Medicine's Hospital of the University of Pennsylvania is seeking a Patient Services Associate to support patient access and front-end operations at 3400 Spruce St, Philadelphia. The PSA handles arrivals/departures, schedules appointments, and manages patient inquiries while updating insurance and billing details.

The role emphasizes accurate EMR updates, copay collection, and proactive communication to improve the patient experience in a fast-paced environment.

Competenze

• High school diploma or GED required.
• 2+ years medical office experience or 4 years customer service experience.
• Associate degree preferred, not required.

Mansioni

• Assist with arrival and departure activities of patients, manage calls, schedule appointments and update insurance/billing information.
• Collect copays and record receipts; verify patient demographics and referrals/authorizations.
• Maintain EMR data accuracy and coordinate with patients and staff to ensure smooth patient flow.

Conoscenze

Customer service

Scheduling

EMR familiarity

Formazione

H.S. Diploma/GED

Associate’s degree preferred

Strumenti

EMR System

Descrizione del lavoro

Penn Medicine's Hospital of the University of Pennsylvania is seeking a Patient Services Associate to support patient access and front-end operations at 3400 Spruce St, Philadelphia. The PSA handles arrivals/departures, schedules appointments, and manages patient inquiries while updating insurance and billing details.

The role emphasizes accurate EMR updates, copay collection, and proactive communication to improve the patient experience in a fast-paced environment.