Patient Services Associate: Medical Front Desk & Scheduling

Mercy Medical Center, Inc.; Baltimore, Northern (MD, KY); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid time off

Tuition reimbursement

Mental health resources

Disability insurance

Employee discounts

Job summary

Mercy Medical Center, Inc. is seeking a Medical Receptionist for our Float Pool. The role involves greeting and registering patients at multiple Mercy locations, including downtown and various hub sites.

You will manage front desk operations, schedule appointments, answer phones, scan records, and verify insurance while delivering a compassionate patient experience. Ideal candidates have a high school diploma or GED, excellent communication, and the ability to work independently in a dynamic

Qualifications

• High School Diploma or GED required or equivalent.
• Experience in a Medical Office is preferred but not required.
• Ability to work independently and make decisions when needed.
• Strong communication with patients, visitors, physicians and staff.
• Team player with flexible attitude to changing needs.

Responsibilities

• Greet and register patients upon arrival.
• Manage front desk operations and patient scheduling.
• Answer phone calls and direct inquiries appropriately.
• Scan medical records and verify patient information.
• Triage patient calls for urgency and importance.
• Collect insurance information and verify benefits; post charges and payments.

Skills

Greet patients

Front desk operations

Phone etiquette

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Mercy Medical Center, Inc. is seeking a Medical Receptionist for our Float Pool. The role involves greeting and registering patients at multiple Mercy locations, including downtown and various hub sites.

You will manage front desk operations, schedule appointments, answer phones, scan records, and verify insurance while delivering a compassionate patient experience. Ideal candidates have a high school diploma or GED, excellent communication, and the ability to work independently in a dynamic