Patient Experience Front Desk Specialist

Mercy Medical Center, Baltimore, MD; Mays Chapel (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid Time Off

Tuition reimbursement

Mental Health resources

Disability benefits

Employee discounts

Job summary

Mercy Medical Center in Baltimore, MD is seeking a Medical Receptionist to greet and register patients, supporting a warm and efficient front desk. You will be the first contact for patients scheduling appointments or arriving at the office.

The role involves scheduling, answering phones, scanning medical records, verifying insurance information, and basic billing tasks to ensure smooth patient flow and quality care.

Qualifications

• High school diploma or GED required.
• Experience delivering front desk or patient-facing support preferred.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Greet and register patients and manage front desk operations.
• Schedule patients and answer phone with professional communication.
• Scan medical records and verify insurance information.
• Triage patient calls for urgency and assist with payments.

Skills

Customer service

Phone etiquette

Data entry

Scheduling

Education

High School Diploma or GED

Tools

Front desk software

Billing systems

EMR navigation

Job description

Mercy Medical Center in Baltimore, MD is seeking a Medical Receptionist to greet and register patients, supporting a warm and efficient front desk. You will be the first contact for patients scheduling appointments or arriving at the office.

The role involves scheduling, answering phones, scanning medical records, verifying insurance information, and basic billing tasks to ensure smooth patient flow and quality care.