Patient Services Associate II -Thoracic Surgery - Full-Time Days

Thomas Jefferson University & Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Services Associate II to enhance the patient experience. This role involves processing arrival and departure activities, verifying insurance, and ensuring compliance with HIPAA standards. The ideal candidate will possess strong customer service skills and experience in a patient-facing role. Join a team dedicated to providing high-quality care and making communities healthier. This is an exciting opportunity to contribute to a forward-thinking organization committed to excellence in healthcare and education.

Qualifications

• Customer service and/or patient-facing healthcare experience preferred.
• HS Diploma or equivalent required.

Responsibilities

• Processes check-in and check-out, scheduling of patient appointments via EPIC.
• Obtains pre-certifications and pre-authorizations for procedures.
• Maintains an efficient flow of practice and escalates concerns.

Skills

Customer Service

Patient Interaction

Insurance Verification

HIPAA Compliance

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Job Details

SIGN ON BONUS FOR ELIGIBLE NEW HIRES

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. This role involves obtaining pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The PSA II supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

1. Processes check-in and check-out, point of service activities, and scheduling of patient appointments via EPIC.
2. Obtains pre-certifications and pre-authorizations for procedures.
3. Maintains an efficient flow of practice and escalates patient and/or provider concerns as appropriate.
4. Greets and interacts with patients/visitors professionally, whether on the phone or in person.
5. Adheres to HIPAA privacy and security requirements, ensuring compliance with all applicable federal, state, and local regulatory standards.
6. Performs other duties as requested or assigned.

Job Description

Education: HS Diploma or equivalent required.

Experience: Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

10800 Knights Road, Philadelphia, Pennsylvania, United States of America

Jefferson, located in the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, is reimagining healthcare and higher education to create unparalleled value. With over 65,000 staff, Jefferson is dedicated to providing high-quality, compassionate clinical care, making communities healthier, and preparing future professionals through extensive research and education programs. Jefferson Health, ranked among the top 15 not-for-profit healthcare systems nationally, serves patients through numerous hospitals, campuses, and outpatient locations. Jefferson Health Plans has been providing health coverage options in Pennsylvania and New Jersey for over 35 years.

Jefferson is committed to equal educational and employment opportunities for all, regardless of age, race, color, religion, creed, sexual orientation, gender identity, marital status, pregnancy, national origin, citizenship, military or veteran status, disability, or any other protected group.