Patient Services Associate II - Warminster - Full-Time Days

Thomas Jefferson University & Jefferson Health; Langhorne (Bucks County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Services Associate II to enhance the patient experience. In this role, you'll be the first point of contact, ensuring smooth check-in and check-out processes while verifying insurance and referrals. Your courteous interaction with patients and adherence to HIPAA standards will help maintain an efficient flow within the practice. This position offers an opportunity to be part of a dedicated team focused on delivering high-quality care and improving community health. If you're passionate about customer service and making a difference in healthcare, this role is perfect for you.

Qualifications

• High School Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.

Responsibilities

• Processes check-in and check-out, scheduling of patient appointments.
• Obtains pre-certifications and pre-authorizations for procedures.
• Greets and interacts with patients/visitors professionally.

Skills

Customer Service

Patient Interaction

Insurance Verification

HIPAA Compliance

Education

High School Diploma

Tools

EPIC

Job description

Job Details

SIGN ON BONUS FOR ELIGIBLE NEW HIRES

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. The role includes obtaining pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The PSA II supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

1. Processes check-in and check-out, point of service activities, and scheduling of patient appointments via EPIC.
2. Obtains pre-certifications and pre-authorizations for procedures.
3. Maintains an efficient flow of practice and escalates patient and/or provider concerns as appropriate.
4. Greets and interacts with patients/visitors professionally, whether on phone or in person.
5. Adheres to HIPAA privacy and security requirements and ensures compliance with all applicable federal, state, and local regulatory standards.
6. Performs other duties as requested or assigned.

Job Description

Education:

High School Diploma or equivalent required.

Experience:

Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

225 Newtown Road, Warminster, Pennsylvania, United States of America

Jefferson, located mainly in the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, is reimagining healthcare and higher education to create unparalleled value. With over 65,000 staff, Jefferson is dedicated to providing high-quality, compassionate clinical care, improving community health, preparing future professionals, and advancing research. Jefferson comprises Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, offering over 200 undergraduate and graduate programs to more than 8,300 students. Jefferson Health, ranked among the top 15 not-for-profit healthcare systems nationally, operates 32 hospitals and over 700 outpatient and urgent care locations, serving millions annually. Jefferson Health Plans is a not-for-profit organization providing health coverage options in Pennsylvania and New Jersey for over 35 years.

Jefferson is committed to equal opportunity employment and education, regardless of age, race, color, religion, creed, sexual orientation, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military or veteran status, disability, or other protected groups.