Patient Services Associate II - Anesthesia Pain Center - Einstein Philadelphia - Full-Time Days

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Services Associate II to enhance the patient experience. This role involves processing patient arrivals and departures, ensuring compliance with HIPAA, and providing excellent customer service. The ideal candidate will have a high school diploma and experience in a patient-facing role, contributing to the efficient operation of the practice. Join a dedicated team committed to improving lives and making a difference in the community.

Benefits

Sign-on bonus for eligible new hires

Continuing education opportunities

Growth opportunities

Qualifications

• Customer service experience preferred in a healthcare setting.
• Ability to maintain HIPAA compliance and patient privacy.

Responsibilities

• Process patient check-in/check-out and manage appointments.
• Obtain pre-authorizations and verify patient information.
• Maintain efficient flow in practice and address concerns.

Skills

Customer Service

Patient Interaction

HIPAA Compliance

Education

High School Diploma or equivalent

Tools

EPIC

Job description

time left to apply End Date: May 13, 2025 (1 day left to apply)

job requisition id REQ-0010169

Job Details

SIGN ON BONUS FOR ELIGIBLE NEW HIRES

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Obtains pre certifications and/or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.

• Obtains pre certifications and/or pre authorizations for procedures.

• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.

• Greets and interacts with patients/visitors in a professional manner, on phone or in person.

• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.

• Other duties as requested or assigned.

Job Description

Education:

HS Diploma or equivalent required.

Experience:

Customer service and/or patient facing healthcare experience preferred.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

5501 Old York Road, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

time left to apply End Date: May 14, 2025 (2 days left to apply)

In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education.

About Us

With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives , expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.