Patient Services Associate II - Community Practice Center - Jefferson-Einstein Full-Time Days

Thomas Jefferson University & Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Services Associate II to enhance the patient experience. In this role, you will be the welcoming face of the practice, expertly managing check-in and check-out processes, and ensuring that all patient information is accurate and up-to-date. You will interact with patients and visitors, ensuring compliance with HIPAA regulations while providing exceptional customer service. This position offers the chance to be part of a compassionate team dedicated to improving healthcare delivery in the Philadelphia area. Join a forward-thinking organization committed to excellence in patient care and community health.

Benefits

Sign-On Bonus

Health Coverage Options

Compassionate Work Environment

Qualifications

• Customer service experience preferred, especially in healthcare settings.
• High School Diploma or equivalent required.

Responsibilities

• Processes check-in/check-out and schedules patient appointments via EPIC.
• Obtains pre-certifications and verifies patient information.

Skills

Customer Service

Patient Interaction

Insurance Verification

HIPAA Compliance

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Job Details

SIGN ON BONUS FOR ELIGIBLE NEW HIRES

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. They obtain pre-certifications and/or pre-authorizations for procedures, verify insurance, referrals, and patient demographic information. The PSA II supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

1. Processes check-in and/or check-out, point of service activities, and scheduling of patient appointments via EPIC.
2. Obtains pre-certifications and/or pre-authorizations for procedures.
3. Maintains an efficient flow of practice and escalates patient and/or provider concerns as appropriate.
4. Greets and interacts with patients/visitors professionally, whether on the phone or in person.
5. Adheres to HIPAA privacy and security requirements, ensuring compliance with all applicable federal, state, and local regulations.
6. Performs other duties as requested or assigned.

Job Description

Education:

HS Diploma or equivalent required.

Experience:

Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

5501 Old York Road, Philadelphia, Pennsylvania, United States of America

Jefferson, located mainly in the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, is reimagining healthcare and higher education to create unparalleled value. With over 65,000 staff, Jefferson provides high-quality, compassionate clinical care, advances community health, prepares future professionals, and fosters research through its various colleges and schools.

Jefferson Health is a nationally ranked, not-for-profit health system, the largest provider in the Philadelphia and Lehigh Valley areas, serving millions annually through 32 hospitals, campuses, and over 700 outpatient and urgent care locations.

Jefferson Health Plans offers broad health coverage options in Pennsylvania and New Jersey for over 35 years.

Jefferson is committed to equal opportunity employment and education, regardless of age, race, color, religion, creed, sexual orientation, gender identity, marital status, pregnancy, national origin, citizenship, military or veteran status, disability, or any other protected status.