Patient Services Associate II - Feasterville Family Health - Full-Time Days

Thomas Jefferson University & Jefferson Health; Langhorne (Bucks County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Services Associate II to enhance the patient experience. This role involves processing patient check-ins and check-outs, managing appointment scheduling through EPIC, and ensuring compliance with HIPAA regulations. You will be a key player in maintaining an efficient practice flow and delivering exceptional service to patients and visitors alike. If you are passionate about healthcare and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

Sign-on bonus for eligible new hires

Health coverage options

Professional development opportunities

Qualifications

• Customer service experience preferred in a healthcare setting.
• HS Diploma or equivalent required for this role.

Responsibilities

• Process patient arrivals and departures while ensuring a courteous experience.
• Obtain pre-certifications and verify insurance for procedures.

Skills

Customer Service

Patient Interaction

Insurance Verification

HIPAA Compliance

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Job Details

SIGN ON BONUS FOR ELIGIBLE NEW HIRES

Office Location: 1665 Bustleton Pike, Feasterville-Trevose, PA

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Responsibilities include obtaining pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The PSA II supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms. Other duties include processing check-in and check-out, point of service activities, scheduling patient appointments via EPIC, maintaining practice flow, and escalating concerns as appropriate. The role involves greeting and interacting with patients/visitors professionally, both in person and over the phone, and adhering to HIPAA privacy and security requirements, along with compliance with all applicable regulations.

Job Description

Education: HS Diploma or equivalent required.

Experience: Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Rotating (United States of America)

Worker Sub Type

Regular

Primary Location Address

1665 Bustleton Pike, Feasterville, Pennsylvania, United States of America

Jefferson, primarily located in the greater Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, is reimagining healthcare and higher education to create unparalleled value. With over 65,000 staff, Jefferson is dedicated to providing high-quality, compassionate clinical care, improving community health, preparing future professionals, and advancing research. Founded in 1824, Jefferson comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, ranked among the top 15 non-profit healthcare systems nationally, is the largest provider in the Philadelphia and Lehigh Valley areas, serving patients across 32 hospitals and over 700 outpatient and urgent care locations. Jefferson Health Plans is a non-profit organization offering broad health coverage options in Pennsylvania and New Jersey for over 35 years.

Jefferson is committed to equal opportunity in education and employment regardless of age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military or veteran status, disability, or any other protected status.