Patient Services Associate II - Community Practice Center - Jefferson-Einstein Full-Time Days

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Associate II to enhance the patient experience at their community practice center. This full-time role involves processing patient arrivals and departures, ensuring efficient patient flow, and maintaining compliance with HIPAA regulations. The ideal candidate will have a background in customer service and patient interaction, contributing to a welcoming environment for all visitors. Join a team that values professionalism and courtesy in healthcare, and play a vital role in delivering exceptional service to the community.

Qualifications

• Customer service and patient-facing healthcare experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Processes check-in and check-out, scheduling of patient appointments.
• Obtains pre-certifications and verifies insurance and patient information.

Skills

Customer Service

Patient Interaction

Insurance Verification

HIPAA Compliance

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Patient Services Associate II - Community Practice Center - Jefferson-Einstein Full-Time Days

Job Details

Apply locations: Philadelphia, PA

Time type: Full time

Posted on: Posted 2 Days Ago

End Date: May 14, 2025 (2 days left to apply)

Job requisition id: REQ-0010409

Job Description

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Responsibilities include obtaining pre-certifications and/or pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The PSA II supports the delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain efficient patient flow.

1. Processes check-in and check-out, point of service activities, and scheduling of patient appointments via EPIC.
2. Obtains pre-certifications and/or pre-authorizations for procedures.
3. Maintains efficient flow of practice and escalates concerns as appropriate.
4. Greets and interacts professionally with patients/visitors, on phone or in person.
5. Adheres to HIPAA privacy and security requirements, ensuring compliance with all applicable regulations.
6. Performs other duties as requested or assigned.

Qualifications

Education: HS Diploma or equivalent required.

Experience: Customer service and/or patient-facing healthcare experience preferred.

Work Shift

Day shift (United States of America)

Additional Information

Location: 5501 Old York Road, Philadelphia, PA

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to protected statuses.