Patient Services Associate II

Commonspirit-Health; San Luis Obispo (CA); On-site; USD 34,000 - 46,000; Full time

Job summary

Dignity Health's Pacific Central Coast Health Centers seeks a Patient Services Professional to be the welcoming voice and central administrative support for efficient clinic operations. You will manage phone inquiries, patient demographics, insurance verification, and scheduling to ensure smooth patient experiences.

Responsibilities include processing referrals, authorizations, pre-registrations, and other clerical duties while protecting sensitive information.

Qualifications

• Minimum one year of experience as a PSA I or equivalent.
• Completion of medical terminology course or equivalent.
• Strong interpersonal and communication skills.

Responsibilities

• Answer and route phone inquiries, acting as the welcoming voice for patients.
• Distribute communications and manage papercases and digital messages.
• Verify demographics, insurance details, and schedule appointments.
• Process referrals, authorizations, pre-registrations, and other clerical tasks while safeguarding sensitive data.

Skills

Customer service

Active listening

Empathy

Communication

Attention to detail

Education

Medical terminology

Job description

Job Summary and Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Consistently demonstrates customer service expectations.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. 'Thank you for choosing (Clinic) this is (your name) how can I help you'
• Uses scripted closing at every interaction. 'Is there anything else I can do for you' Over the phone and as patients leave the clinic.

Job Requirements

Required

• One (1) year experience as a PSA I or
• equivalent experience
• Medical terminology class completion or equivalent experience

Where You'll Work

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California