Patient Services Associate II

Dignity Health; Atascadero (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

Dignity Health is seeking a Patient Services Professional to be the welcoming voice and central contact for patient experiences at the Pacific Central Coast Health Centers. You will support scheduling, verification, referrals, and pre-registrations while upholding high standards of confidentiality and service.

Ideal candidates have 1 year PSA experience, medical terminology knowledge, and strong communication skills to adapt to clinic needs and ensure efficient operations.

Qualifications

• 1 year of PSA experience or equivalent
• Medical terminology class completion or equivalent experience

Responsibilities

• Manage phone customer service and be the welcoming voice
• Handle patient information (demographics, insurance verification, scheduling)
• Process referrals, authorizations, pre-registrations, and other clerical tasks
• Maintain privacy and adhere to clinic data handling standards

Skills

Customer service

Phone etiquette

Attention to detail

Organization

Communication

Education

Medical terminology class

Tools

EHR software

Job description

Job Summary And Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Job Summary And Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Consistently demonstrates customer service expectations.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. \"Thank you for choosing (Clinic) this is (your name) how can I help you\"
• Uses scripted closing at every interaction. \"Is there anything else I can do for you\" Over the phone and as patients leave the clinic.

Job Requirements

Required

• One (1) year experience as a PSA I or
• equivalent experience
• Medical terminology class completion or equivalent experience

Where You'll Work

Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast's award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California

Pay Range

$25.00 - $34.33 /hour