Patient Services Associate II

Dignity Health; San Luis Obispo (CA); On-site; USD 52,000 - 71,000; Full time

Job summary

Dignity Health's Pacific Central Coast Health Centers in California seek a Patient Services Professional to welcome patients, manage phone calls, and support clinic operations.

You will verify demographics and insurance, handle scheduling, referrals, and authorizations, and maintain accuracy and confidentiality in a fast-paced environment.

Qualifications

• One year of experience as a PSA I or equivalent.
• Medical terminology course completion or equivalent experience.
• Proficient in phone customer service and patient scheduling.

Responsibilities

• Manage phone customer service and appointment scheduling.
• Handle patient demographics and insurance verification.
• Process referrals and authorizations and pre-registrations.
• Distribute communications and maintain clerical tasks.
• Uphold patient confidentiality and data accuracy.

Skills

Communication

Attention to detail

Organizational skills

System proficiency

Proactive service

Adaptability

Data privacy

Education

Medical terminology

Job description

Job Summary And Responsibilities
As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Job Summary And Responsibilities
As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.
Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.
To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Consistently demonstrates customer service expectations.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. "Thank you for choosing (Clinic) this is (your name) how can I help you"
• Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.

Job Requirements
Required

• One (1) year experience as a PSA I or
• equivalent experience
• Medical terminology class completion or equivalent experience

Where You'll Work
Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast's award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.
One Community. One Mission. One California
Pay Range
$25.00 - $34.33 /hour