Patient Services Associate - Front Office & Scheduling

ADP, Inc.; Charleston (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

FamilyCare Health Centers in Charleston, WV, is seeking a Patient Services Associate for our Lee Street location. The role involves greeting patients, data entry, scheduling appointments, answering phones, and routing calls.

You will work on the front office team, perform check-in/check-out tasks, manage insurance information and releases of records, maintain a welcoming waiting area, and support daily operational tasks to ensure smooth patient flow.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills required.
• Ability to operate computer systems.
• Friendly and personable demeanor.

Responsibilities

• Greet patients and register them at check-in.
• Enter accurate patient data and insurance information in the EHR.
• Schedule and confirm appointments; route calls appropriately.
• Collect co-pays and required forms for visits.
• Process release of records to patients and other facilities.
• Maintain tidy waiting area and front office space.

Skills

Verbal communication

Written communication

Computer skills

Customer service

Education

High school diploma or equivalent

Job description

FamilyCare Health Centers in Charleston, WV, is seeking a Patient Services Associate for our Lee Street location. The role involves greeting patients, data entry, scheduling appointments, answering phones, and routing calls.

You will work on the front office team, perform check-in/check-out tasks, manage insurance information and releases of records, maintain a welcoming waiting area, and support daily operational tasks to ensure smooth patient flow.