Patient Services Front Office Lead

FamilyCare; Charleston (WV); Hybrid; USD 42,000 - 56,000; Full time

Job summary

FamilyCare in Charleston, WV is seeking a Working Practice Team Lead/Front Office Supervisor for our Patrick Street location. This full-time clerical role involves supervising front office staff, coordinating daily schedules, handling deposits, and ensuring smooth patient flow.

You will support the Practice Manager and play a key part in daily operations. The position requires a high school diploma or equivalent, excellent verbal and written communication, and proficiency with computer systems.

Qualifications

• High school graduate or equivalent.
• Excellent verbal and written skills are required for this job.
• The employee must have the ability to operate computer systems.
• The employee must be friendly and personable.

Responsibilities

• Supervise front office clerical staff and assist the practice manager as needed.
• Schedule daily staffing, including Saturday rotations, when applicable.
• Receive PTO/leave requests and oversee coverage.
• Submit supply orders to Practice Manager.
• Maintain off site storage of patient charts, as assigned.
• Assist Practice Manager with maintaining monthly provider schedules and office equipment.
• Lead huddles with Clinical Team Lead and participate in group meetings.
• Manage daily patient flow and check-out processes, including insurance verification and co-pays.

Skills

Verbal communication

Written communication

Customer service

Computer literacy

Education

High school diploma or equivalent

Tools

Athena

Job description

FamilyCare in Charleston, WV is seeking a Working Practice Team Lead/Front Office Supervisor for our Patrick Street location. This full-time clerical role involves supervising front office staff, coordinating daily schedules, handling deposits, and ensuring smooth patient flow.

You will support the Practice Manager and play a key part in daily operations. The position requires a high school diploma or equivalent, excellent verbal and written communication, and proficiency with computer systems.