Patient Services Front Office Supervisor

Familycare-Health-Centers-; Charleston (WV); On-site; USD 38,000 - 48,000; Full time

Job summary

Familycare-Health-Centers- in Charleston, WV is seeking a Working Practice Team Lead/Front Office Supervisor to oversee clerical staff and support the practice manager. The role involves coordinating daily staffing, PTO coverage, and supply orders while ensuring smooth patient flow and accurate data entry in the computer system.

Responsibilities include supervising front desk operations, managing deposits and petty cash, handling check-out processes, and contributing to daily group meetings.

Qualifications

• High school graduate or equivalent.
• Excellent verbal and written skills are required for this job.
• The employee must have the ability to operate computer systems and be friendly and personable.

Responsibilities

• Supervise the performance of front office clerical staff and assist the practice manager as needed.
• Schedule daily staffing, including Saturday rotations, when applicable.
• Receive PTO/leave requests and oversee coverage.
• Submit supply orders to Practice Manager.
• Maintain off site storage of patient charts, as assigned.
• Assist Practice Manager with maintenance of monthly provider schedules and office equipment.
• Lead huddles and monitor patient flow and daily close.
• Prepare and make bank deposits and manage petty cash and receipts.
• Schedule appointments and ensure accurate patient data in the system.
• Assist patients at check-out and ensure correct insurance, co-pays, and balances.

Skills

Verbal and written communication

Computer literacy

Customer service

Education

High school diploma or equivalent

Tools

Athena

Job description

Familycare-Health-Centers- in Charleston, WV is seeking a Working Practice Team Lead/Front Office Supervisor to oversee clerical staff and support the practice manager. The role involves coordinating daily staffing, PTO coverage, and supply orders while ensuring smooth patient flow and accurate data entry in the computer system.

Responsibilities include supervising front desk operations, managing deposits and petty cash, handling check-out processes, and contributing to daily group meetings.