Patient Services Associate: Front Desk & Scheduling

Carolina Asthma And Allergy Center Master; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Carolina Asthma And Allergy Center Master is seeking a friendly, detail-oriented front desk receptionist to handle patient check-in/check-out, answer calls, and support the administrative team in a busy medical office.

Responsibilities include verifying insurance, posting charges in the EHR, scheduling appointments, and ensuring the waiting area remains welcoming and organized. Must have a high school diploma and at least one year of related experience.

Qualifications

• High school diploma or equivalent required.
• One year of experience in customer service or reception in a health care setting preferred.
• Familiarity with medical terminology and office procedures.

Responsibilities

• Answer incoming calls promptly and courteously.
• Greet visitors and assist with check-in and check-out.
• Verify insurance information and collect co-pays.
• Post charges in EHR and balance daily transactions.
• Prepare and schedule patient appointments and reminders.
• Maintain neat, organized waiting area and assist staff as needed.
• Follow scheduling protocols and communicate changes to nursing staff.
• Handle mail and general office duties as assigned.

Skills

Multiline phone system

Customer service

Medical terminology

Education

High school diploma or equivalent

Tools

EHR system

Job description

Carolina Asthma And Allergy Center Master is seeking a friendly, detail-oriented front desk receptionist to handle patient check-in/check-out, answer calls, and support the administrative team in a busy medical office.

Responsibilities include verifying insurance, posting charges in the EHR, scheduling appointments, and ensuring the waiting area remains welcoming and organized. Must have a high school diploma and at least one year of related experience.