Patient Services Specialist | Front Desk & Scheduling

Allergy-Partners; Williamsburg (VA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Paid Time Off

Paid Holidays

Vision Insurance

Health Savings Account (HSA)

Dental Insurance

Life Insurance

Disability Insurance

Paid Holidays

Job summary

Allergy Partners is seeking a Patient Service Representative to register patients, answer calls, prepare the office for the day, schedule appointments, and collect payments. You will post charges and payments and balance transactions daily according to policy.

The role includes scheduling follow‑ups, facilitating referrals and test scheduling, and maintaining a neat reception area while ensuring accurate demographic and insurance data entry in the practice management system.

Qualifications

• Minimum of two years of experience in a medical office or customer service.
• Experience with payment collection, cash handling, and balancing a cash drawer.
• Familiarity with scheduling and patient appointment management.
• Strong written and verbal communication; bilingual is a plus.

Responsibilities

• Answer the telephone professionally and pleasantly; screen calls and schedule appointments.
• Greet patients; ensure paperwork is complete and up to date.
• Verify demographic and insurance information; enter into EMR.
• Process payments and collect balances; arrange payment plans.
• Balance daily transactions and prepare deposits.
• Prepare patient encounters and run reports for next day.
• Maintain the front office area and materials; ensure faxes cleared.

Skills

Customer service

Cash handling

Phone etiquette

Scheduling

Billing/collections

HIPAA compliance

Education

High school diploma

Tools

GE Centricity

Job description

Allergy Partners is seeking a Patient Service Representative to register patients, answer calls, prepare the office for the day, schedule appointments, and collect payments. You will post charges and payments and balance transactions daily according to policy.

The role includes scheduling follow‑ups, facilitating referrals and test scheduling, and maintaining a neat reception area while ensuring accurate demographic and insurance data entry in the practice management system.