Patient Services Associate – Front Desk & Intake

Nisqually Red Wind Casino; Olympia (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Nisqually Red Wind Casino's Nisqually Generations Healing Center is seeking a Patient Service Representative I to provide front-line clerical support, manage patient check-in/out, and schedule appointments across departments. You will handle insurance verification, consent processes, and confidential records in a compassionate, trauma-informed environment.

The role emphasizes accurate data entry, strong communication, and adherence to privacy regulations (HIPAA, 42 CFR part 2).

Qualifications

• High School Diploma or GED equivalent.
• 2+ years of medical, clinical or behavioral health office, EHR and patient service experience in a fast-paced environment or appropriate combination of education and experience.
• Must possess a valid Washington State Driver's license and maintain a driving record that meets minimum requirements.
• Successfully pass a pre-employment drug screen and criminal background check.
• Ability to work with vulnerable populations including adults and children.
• Must pass a State and National (FBI) criminal history background check prior to employment.

Responsibilities

• Welcoming, assisting and providing excellent customer service to patients and visitors with professionalism and empathy.
• Facilitating patient check-in and check-out procedures.
• Coordinating patient appointment scheduling across departments, balancing provider availability along with patient needs.
• Verifying insurance coverage and updating patient demographic information.
• Assisting patients with signing up for insurance as applicable.
• Answering phone calls, routing messages, and responding to routine inquiries.
• Preparing accurate and confidential records using Electronic Health Record (EHR) systems.
• Supporting patients through the intake and treatment process with sensitivity and discretion.
• Ensuring compliance with patient confidentiality procedures, 42 CFR part 2, and HIPAA.
• Collaborating with clinical and administrative staff to support coordinated care.
• Performing general office tasks such as filing, data entry, and document preparation.
• This position will be cross trained to assist staff with all other duties as necessary.
• Perform other duties as assigned.

Skills

Empathy

Communication

Detail oriented

Multitasking

Customer service

Education

High School Diploma or GED

2+ years medical/clinical/behavioral health office experience

Washington State Driver's license

Tools

EHR

Windows OS

Job description

Nisqually Red Wind Casino's Nisqually Generations Healing Center is seeking a Patient Service Representative I to provide front-line clerical support, manage patient check-in/out, and schedule appointments across departments. You will handle insurance verification, consent processes, and confidential records in a compassionate, trauma-informed environment.

The role emphasizes accurate data entry, strong communication, and adherence to privacy regulations (HIPAA, 42 CFR part 2).