Patient Services Associate - Front Desk & EHR

Nisqually Indian Tribe; Olympia (WA); Vor Ort; USD 26.000 - 38.000; Vollzeit

Zusammenfassung

Nisqually Indian Tribe’s Nisqually Generations Healing Center seeks a Patient Service Representative I to provide front-line clerical and administrative support for patients and staff. You will handle check-in/out, scheduling across departments, insurance verification, and confidential record keeping in a compassionate, healing-centered environment.

Applicants should have 2+ years in medical/behavioral health office settings, strong communication skills, and a commitment to privacy and

Qualifikationen

• High School Diploma or GED required.
• 2+ years of medical, clinical or behavioral health office experience in a fast-paced environment.
• Valid Washington State Driver's license with driving record meeting Nisqually Tribe requirements.
• Pre-employment drug screen and criminal background check.
• Ability to work with vulnerable populations including adults and children.
• Must pass State and National (FBI) criminal history background check.

Aufgaben

• Welcoming and providing excellent customer service to patients and visitors.
• Facilitating patient check-in and check-out procedures.
• Coordinating appointment scheduling across departments, balancing provider availability with patient needs.
• Verifying insurance coverage and updating patient demographics.
• Assisting patients with insurance enrollment where applicable.
• Answering phone calls, routing messages, and handling routine inquiries.
• Preparing accurate and confidential records using EHR systems.
• Supporting patients through intake and treatment with sensitivity and discretion.
• Ensuring confidentiality in line with HIPAA and 42 CFR part 2.
• Collaborating with clinical and administrative staff to support coordinated care.
• Performing general office tasks such as filing, data entry and document preparation.
• Cross-training to assist staff with other duties as needed.
• Perform other duties as assigned.

Kenntnisse

Customer service

Data entry

Empathy

Attention to detail

Verbal communication

Written communication

Ausbildung

High School Diploma or GED

Tools

EHR systems

Microsoft Windows

Jobbeschreibung

Nisqually Indian Tribe’s Nisqually Generations Healing Center seeks a Patient Service Representative I to provide front-line clerical and administrative support for patients and staff. You will handle check-in/out, scheduling across departments, insurance verification, and confidential record keeping in a compassionate, healing-centered environment.

Applicants should have 2+ years in medical/behavioral health office settings, strong communication skills, and a commitment to privacy and