Patient Services Supervisor: Front Desk & Care Coordination

Nisqually Indian Tribe; Olympia (WA); On-site; USD 62,000 - 68,000; Full time

Job summary

Nisqually Indian Tribe in Washington State is seeking a Patient Service Supervisor to lead front desk, patient services, and child watch across clinic sites, ensuring a welcoming, compliant patient experience in medical, dental, behavioral health and SUD services.

You will supervise staff, coordinate scheduling, protect confidentiality, maintain EHR workflows, and drive continuous improvement while partnering with clinical teams and administrative departments to support coordinated care.

Qualifications

• Associate’s degree in a relevant field from an accredited college or university or equivalent combination of education and experience.
• Four (4) years or more of medical, clinical or behavioral health office and patient service experience in a fast-paced environment.
• Two (2) years of supervisory experience in a medical, clinical or behavioral health office.
• Experience in handling and maintaining medical records, including EHR systems.
• Valid Washington State Driver’s license and driving record meeting Nisqually Tribal vehicle insurance requirements.
• Pre-employment drug screen and criminal background check.
• Ability to work with vulnerable populations including adults and children.
• State and National (FBI) criminal history background check prior to employment.

Responsibilities

• Oversee daily front desk and patient services operations, ensuring smooth patient flow and a positive experience for internal and external clients and patients.
• Supervise and support front desk staff and child watch staff, including training, task assignment, performance evaluation, scheduling, and day-to-day guidance.
• Ensure child watch program compliance with policy, procedures, and regulations.
• Coordinate appointment scheduling across departments, balancing provider availability and patient needs.
• Assist clinical staff with administrative actions (faxes, notes, and office tasks).
• Monitor patient flow, identify inefficiencies, and implement improvements.
• Maintain and oversee patient records within the EHR system, ensuring confidentiality and proper documentation.

Skills

Front desk ops

Supervision

HIPAA knowledge

EHR systems

Scheduling

Customer service

Education

Associate’s degree in relevant field

Job description

Nisqually Indian Tribe in Washington State is seeking a Patient Service Supervisor to lead front desk, patient services, and child watch across clinic sites, ensuring a welcoming, compliant patient experience in medical, dental, behavioral health and SUD services.

You will supervise staff, coordinate scheduling, protect confidentiality, maintain EHR workflows, and drive continuous improvement while partnering with clinical teams and administrative departments to support coordinated care.