Patient Services Associate - Front Desk & Care Coordination

The Ohio State University Physicians, Inc.; Hilliard, Northern (OH, KY); Hybrid; USD 23.000 - 35.000; Vollzeit

Zusammenfassung

Ohio State University Physicians is hiring for a Lead PSAs role within patient support services. The team coordinates front-desk duties, scheduling, billing tasks, and patient communications in a busy outpatient setting.

The position requires a high school diploma and at least one year of customer service experience, with strong problem solving and interpersonal skills to ensure excellent patient care and confidentiality. Training and benefits are provided.

Qualifikationen

• High School diploma or equivalent.
• One year of customer service experience.
• Problem solving and ability to manage multiple priorities.
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Aufgaben

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
• Performs check-out processes including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are scheduled.
• Monitors patient wait times and notifies the appropriate party of delays.
• Opens and routes incoming mail; distributes correspondence and office supplies; tracks patient information.
• Requests and handles referrals and medical records from referring offices for new patient appointments.
• Schedules appointments when directed.
• Maintains cash drawer and reconciles daily cash when assigned; prepares bank deposits.
• Contacts insurance companies for registrations or pre-certifications as required.
• Travel may be required to accommodate staffing levels at other clinical facilities.
• Attendance, professionalism, attention to detail, and teamwork are essential.
• Other duties or special projects as assigned.

Kenntnisse

Customer service

Problem solving

Multitasking

Interpersonal skills

Written & verbal comms

Ausbildung

High School diploma or equivalent

Tools

EMR software

Jobbeschreibung

Ohio State University Physicians is hiring for a Lead PSAs role within patient support services. The team coordinates front-desk duties, scheduling, billing tasks, and patient communications in a busy outpatient setting.

The position requires a high school diploma and at least one year of customer service experience, with strong problem solving and interpersonal skills to ensure excellent patient care and confidentiality. Training and benefits are provided.