Patient Services Associate — Care Navigator (Day Shift)

Optum; Saint Paul (MN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D

401(k)

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Job summary

Optum, in partnership with Allina Health, seeks a Patient Services Representative Associate at United Hospital in Saint Paul, MN. You will be the first point of contact for patients, handling check-ins, inquiries, and financial counseling to ensure smooth care navigation.

This day-shift role supports patient care in a fast-paced hospital setting. The position emphasizes compassionate service, accurate data collection, and collaboration with care teams, with weekend and holiday rotation.

Qualifications

• 6+ months of customer service experience.
• Proficiency with Microsoft Office products.
• Able to work daytime hours, Monday–Friday with rotation for weekends/holidays.

Responsibilities

• Greets and assists patients, directing them to appointments and procedures.
• Collects and verifies demographic, insurance, and benefits information.
• Checks in patients and completes required paperwork, including financial assistance forms.
• Explains cost information, collects co-pays and deductibles, and discusses financial assistance options.
• Resolves claim or registration issues and documents resolutions in the EMR.
• Completes registration for accounts and work queues using system resources and tools.
• Provides customer service for inbound/outbound calls and schedules add-on appointments.
• Mentors staff as needed and gathers medical record information as required.
• Performs other duties to support patient care in a dynamic healthcare environment.

Skills

Customer service

Tools

Microsoft Office

Job description

Optum, in partnership with Allina Health, seeks a Patient Services Representative Associate at United Hospital in Saint Paul, MN. You will be the first point of contact for patients, handling check-ins, inquiries, and financial counseling to ensure smooth care navigation.

This day-shift role supports patient care in a fast-paced hospital setting. The position emphasizes compassionate service, accurate data collection, and collaboration with care teams, with weekend and holiday rotation.