Per Diem Patient Services Associate — Front Desk & Care Access

Optum; Saint Paul (MN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Per Diem schedule

Job summary

Optum, in strategic partnership with Allina Health, seeks a Patient Services Representative Associate at United Hospital in Saint Paul, MN. Per diem hours and a minimum one shift per week support the care navigation and financial counseling teams.

The role focuses on greeting patients, collecting demographics, verifying insurance, and guiding patients through paperwork and cost discussions. Strong customer service and Office skills are required; Epic and Revenue Cycle experience are a plus.

Qualifications

• 6+ months of customer service experience.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule.
• Ability to work on a per diem basis.
• Must be 18 years of age OR older.
• Revenue Cycle experience (preferred).
• Epic experience (preferred).

Responsibilities

• Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures.
• Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures.
• Checks in and interviews patients to complete the required paperwork, including financial assistance applications and requests for information forms.
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels patients on available financial assistance programs.
• Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record.
• Uses resources, tools, and procedures to complete registration for accounts and assigned work queues.
• Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries.
• Assists in scheduling add-on appointments as needed.
• May mentor other staff, provide technical or functional direction, and gather medical record information as needed.
• Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care

Skills

Customer service

Tools

Microsoft Office

Epic

Job description

Optum, in strategic partnership with Allina Health, seeks a Patient Services Representative Associate at United Hospital in Saint Paul, MN. Per diem hours and a minimum one shift per week support the care navigation and financial counseling teams.

The role focuses on greeting patients, collecting demographics, verifying insurance, and guiding patients through paperwork and cost discussions. Strong customer service and Office skills are required; Epic and Revenue Cycle experience are a plus.