Patient Services Associate: Front Desk & Care Concierge

UnitedHealth Group; Saint Paul (MN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group's Optum team, in partnership with Allina Health, seeks a Patient Services Representative Associate in Saint Paul, MN. You will welcome patients, verify demographics and insurance, collect payments, and guide them through financial assistance options while maintaining compassionate service.

This 36-hour weekly day-shift role offers essential patient access support, scheduling help, and compassionate care within a healthcare environment.

Qualifications

• At least 6 months of customer service experience.
• Proficiency with Microsoft Office products.
• Available to work daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule.
• Ability to work the day Shift. 7:00 AM - 3:30 PM or 9:00 AM - 5:30 PM.
• Ability to work every other weekend & holidays on a rotating basis.
• Must be 18 years of age or older.

Responsibilities

• Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures.
• Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures.
• Checks in and interviews patients to complete the required paperwork, including financial assistance applications and requests for information forms.
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels patients on available financial assistance programs.
• Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record.
• Uses resources, tools, and procedures to complete registration for accounts and assigned work queues.
• Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries.
• Assists in scheduling add-on appointments as needed.
• May mentor other staff, provide technical or functional direction, and gather medical record information as needed.
• Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care

Skills

Customer service

Microsoft Office

Job description

UnitedHealth Group's Optum team, in partnership with Allina Health, seeks a Patient Services Representative Associate in Saint Paul, MN. You will welcome patients, verify demographics and insurance, collect payments, and guide them through financial assistance options while maintaining compassionate service.

This 36-hour weekly day-shift role offers essential patient access support, scheduling help, and compassionate care within a healthcare environment.