Patient Services Assistant II: Front Desk & Scheduling

Huron-Gastro; Livonia (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Huron Gastro, P.C. is seeking a Patient Service Assistant - Level 2 to join our Scheduling Department in Livonia, MI. This full-time role greets patients, handles check-ins/outs, collects copays, and schedules tests and follow-ups, while maintaining HIPAA compliance and professional service standards.

The position emphasizes accurate demographic entry, coordination with providers, and supportive patient interactions in a busy gastroenterology practice with 24 physicians and an experienced team.

Qualifications

• High School diploma or equivalent.
• 1-2 years of experience in a medical office setting.
• Experience in navigating through EHR/EPM systems is helpful.
• Medical Assistant or Certified Nursing Assistant experience is helpful.

Responsibilities

• Register patients upon arrival for office and procedure visit.
• Accurately update demographic and/or insurance as necessary.
• Scan patient licenses and insurance cards as appropriate.
• Ensure all financial, HIPAA, and other applicable forms are completed and signed.
• Provide patients all applicable forms to present to the clinical staff once called back for visit.
• Check patients out after appointment and schedule any follow up appointments.
• Schedule follow up visits or tests as needed.
• Print and mail prep instructions and recalls as necessary.
• Collect co-pays.
• Seat patient in exam room.
• Obtain health history information and vitals.
• Assist physician with patient exam when necessary.
• Maintain regular, punctual attendance in office.

Skills

Strong computer skills

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Multi-tasking

Problem solving

Education

High School diploma or equivalent

Tools

EHR/EPM systems

Job description

Huron Gastro, P.C. is seeking a Patient Service Assistant - Level 2 to join our Scheduling Department in Livonia, MI. This full-time role greets patients, handles check-ins/outs, collects copays, and schedules tests and follow-ups, while maintaining HIPAA compliance and professional service standards.

The position emphasizes accurate demographic entry, coordination with providers, and supportive patient interactions in a busy gastroenterology practice with 24 physicians and an experienced team.